Privacy Policy

1. Introduction

Thong Atelier ("we", "our", "us") is committed to handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and the rights you hold over it. It applies to information collected through our website at thongates.biz and through any direct correspondence with us by phone, email, or in person at our atelier in Hua Hin, Thailand.

If you have questions about this policy or wish to exercise any of the rights described below, please contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, telephone number, provided through our website enquiry form or direct correspondence
• Communication records — emails, messages, and notes from conversations relating to watch service enquiries
• Service records — details of watches handled, work agreed upon and performed, and associated documentation
• Technical data — IP addresses and browser information collected automatically when you visit our website
• Cookie data — preferences and analytics data collected via cookies, subject to your consent

We collect this information when you fill in our contact form, contact us directly, or bring a watch to the atelier.

3. Legal Basis for Processing

We process your personal data on the following grounds under applicable Thai data protection law (PDPA) and, where relevant, international standards:

• Consent — where you have agreed to the use of cookies or have submitted our contact form
• Contractual necessity — where we need your information to provide the watch service you have requested
• Legitimate interests — where processing is necessary to maintain service records, respond to enquiries, and operate our business responsibly
• Legal compliance — where processing is required to comply with applicable Thai laws

4. How We Use Your Information

• To respond to service enquiries and arrange appointments
• To carry out and document watch repair and maintenance services
• To contact you with updates on work in progress
• To maintain service records associated with watches we have handled
• To improve our website and understand how visitors use it
• To comply with any legal obligations that apply to our business in Thailand

We do not use your information for automated profiling or for sending marketing communications without your explicit consent.

5. Data Sharing

We do not sell or share your personal information with third parties for their own commercial purposes. We may share data in the following limited circumstances:

• Service providers — where we use trusted third-party tools for website analytics or communications, under data processing agreements
• Legal requirements — where disclosure is required by Thai law, court order, or regulatory authority
• Business transfer — if Thong Atelier were transferred to a successor, personal data held for legitimate service purposes would transfer accordingly

6. Data Retention

We retain service records — including details of watches handled and work performed — for a period of seven years from the date of service, in line with standard business record-keeping practice in Thailand. Contact information from general enquiries that did not proceed to a service is retained for up to twelve months. Technical and cookie data is retained for the periods specified by the relevant tools, typically up to 24 months.

7. Cookies

Our website uses cookies. Essential cookies are required for basic site functionality. Optional analytics and preference cookies are used only with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. Access to client data is restricted to atelier staff who require it for legitimate business purposes. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable Thai law.

9. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019), you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data where there is no overriding legal basis for retention
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — to withdraw consent for processing based on consent, at any time
• Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us promptly.

12. Policy Updates

We may update this policy from time to time. When we do, the revised date will be noted at the top of the page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact

Data controller: Thong Atelier
Address: 9/14 Phetkasem Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand
Email: [email protected]
Phone: +66 32 547 8190